A proven framework for mastering tough conversations so you get the results you're after and this means you feel good about yourself and others feel good about you too.

I've been helping people - at all levels of all organisations - master tough conversations, and I've been doing it for decades. I've helped those on the front line and those behind-the-scenes. And I've helped those up, down and sideways. I've been a team member, team leader and leader of the team leaders. My first full time job was as a Secondary School teacher way back in 1977. Since then I've worked in the fields of: drug and alcohol; sexual health; public health and health promotion; professional development for health workers; infection control in hospitals; and in policing. And I've been working in the field of helping others Master Tough Conversations and Deal with Difficult People for two decades. Some detail: I've been a Tourist Guide, Science Teacher, Lecturer (Health Education and Behaviour Management), Senior Education Officer (TAFE Drug and Alcohol Education Program and NSW Board of Studies), Senior Health Promotion Officer (NSW Health), HIV/AIDS and Sexual Health Coordinator (NSW Health), Manager of Professional Development (NSW Heath), Team Leader - Drug Programs Coordination Unit (NSW Police). I've been an independent program evaluator, researcher, instructional designer and educator. My formal qualifications are in science, health, education and psychology – MEd, BSc, GradDipEd, GradDipHealth, GradDipPsych & DipHypn.